How to buy Bitcoins
Frequently Asked Questions
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Support: I want to report a fraudulent trade
Due to the increased workload, the average reply time is 2-3 days. We appreciate your understanding.
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Please include with your report:
Select the Trade ID from the dropdown menu
Attach proof of the fraud (e.g. screenshot of the chargeback, letter from your bank)
A detailed explanation of what happened
Write a request
Trade ID number
The trade number is the large number on the top of the trade page.
Upload a related image e.g. a screenshot. To select multiple files, hold down the CTRL or SHIFT key while selecting. Only PNG and JPEG images are accepted.
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